SHIPPING YOUR ORDER
You're in Good Hands
Shipping & Returns
Shipping with SIZZLE CITY
Shipping is the biggest and best part about shopping online – we want to keep this process as easy, un-scary and un-complicated as possible. Our shipping price structure is easy here in the SIZZLE CITY shop.
Unfortunately shipping is like tax – it’s not something we can ignore when shopping online. We are going to try our best to make you feel at ease when placing your order with SIZZLE CITY and trust that we have your best values in mind.
Your initial shipping fee is only $2.25 – you are then charged $.50 for every item you order. See – that wasn’t so bad at all!
There are of course some exceptions to this rule when venturing into our bulk wholesale listings but these figures are a pretty sure shot and something to expect during checkout.
- 1 Bling Rhinestone Lanyard: $2.99
- Initial Shipping Fee + First Item: $2.25 & $0.50=$2.75
Subtotal= $2.99 (Bling Lanyard) + $2.75 (Shipping Costs)
We send ALL of our items via United States Postal Service (USPS) using USPS First Class Shipping (4-6 days) by default. Along with our standard shipping service we also include real-time tracking reports as well as delivery confirmation for your order to ensure you are always up-to-date and receive all of the same information we do about your package.
We ship ALL orders the next business day from which they are placed giving payments one full day (12 hours) in order to process. If your payment has not cleared in this amount of time we will email or call you and let you know that this is the reason for the delay in shipment. This will give you time to call your bank and lift any holds that may be on your funds.
When we run free shipping discounts throughout the store or you redeem a free shipping coupon on an order – we will use USPS First Class Mail to deliver your order. You will also receive the same tracking information and real-time tracking reports as stated above; absolutely nothing will change except you won’t have to pay for it. You will NOT be able to upgrade your shipping to a faster delivery method with a free shipping discount.
Free shipping coupons / store discounts cannot not be used in conjunction with any other coupons or items already on sale. This discount cannot be used with bulk wholesale items. If your order meets the criteria for our current free shipping discount you will “Free Shipping” as a shipping method for choice during checkout. Simply select this method and you will be granted free shipping.
Once you place your order, we will assign you a USPS tracking number. You will receive an email letting you know that your USPS tracking number has been assigned and that your order is about to ship. In the body of your email you will find your USPS tracking number. You will have the option of tracking your package straight from your confirmation email and/or directly from the USPS website.
Please know that when you receive this email it is an automated message from our mailing system. Please do not respond to this automated message or attempt to communicate with us through this email. This automated email is generated once your tracking number has been assigned and your shipping label has been printed by our packing department. This does NOT mean that your order has shipped – it means that we are currently packing your order and are about to take it to the post office soon for departure. This means that you still have a few hours in order to make any changes you want to your order or offer any special shipping instructions relevant to delivery of your order.
We offer many different shipping services and upgrades here in the shop – you will have the option to choose your preferred shipping methods during checkout. If you do not choose these specific options during checkout – you will not receive these upgrades or services for the delivery of your package. By default we send ALL packages via USPS First Class Mail Service until another option or service is selected and paid for during the checkout process.
Expedited Shipping is Very Tricky and Communication is Key.
If you need your order by a certain date and are set on this deadline – please don’t keep this information a secret. We need to know! We have supplied a special note field on the checkout page for a reason – please use it. Please include any special notes or instructions to our shipping department you see fit. If you do not include these notes or instructions during checkout you can always email us separately and let us know by email. But if you never let us know these instructions or requests – we will not honor them because we were never told too.
Please know that we have no affiliation with the United States Postal Service. We do not work with the USPS nor do we receive any more information about your package than you. Please also know that we cannot determine which route the USPS will take to deliver your package nor can we guarantee a delivery date or time. These services are offered by the USPS but we must pay for them just like you. We are here to offer you great products at a great price – we use the USPS because thus far they’ve provided us amazing service and they’ve done it for a fraction of the price of their direct competitors. Please also know that we do NOT receive any special discounts from using the USPS – shipping prices are non-negotiable. Especially expedited shipping costs!
If you need your package expedited, please make sure to select these shipping methods during the checkout process!
If you do not select the expedited shipping method during checkout and would like to change your delivery service – please contact us and we will invoice you for the remaining costs. It’s very easy!
Your mailing address is the MOST IMPORTANT part of shopping online. Please make sure you double-check the mailing address you provide us at checkout and contact us immediately if you notice any mistakes. You will be able to change your preferred mailing address at anytime by visiting the “Edit My Address” link at the top. Please note that you must be logged in to see this link.
If you provide us with an incorrect address during checkout and your package is returned to our shop you will have to pay another shipping fee in order to to have your order re-sent to the corrected address. Proof reading your mailing address is your responsibility during checkout – we cannot do this for you.
Please know that many times when you’ve had your package sent to the wrong address – it NEVER returns back to our shop. In these scenarios you will NOT receive a refund. It’s VERY important that you double-check and verify your address during checkout.
Also know that if your package is returned back to our shop by the USPS due to an “undeliverable as addressed” mailing address provided at checkout you will also need to pay another shipping charge to have your package re-sent to the corrected address.
Returns are easy but NOT always necessary. We are human – sometimes we make mistakes. If we EVER send you the wrong item, there is no need for you to go through the hassle of returning it. Please just notify us and we will send the corrected item to you immediately…free of charge. We will arrange for return of the mistakenly sent item. If we’ve made a mistake – we will be the ones to fix it.
Refunds: SIZZLE CITY has a hassle-free, 14-day refund policy. We will ONLY issue refunds once the item is received back at our shop in the same condition it was sent.
Exchanges: SIZZLE CITY has a 14-day exchange policy – you (the customer) are responsible for the exchange postage fees. We will ONLY exchange new, un-used items.
Replacements: We are online sellers – we are no strangers to things showing up in unsatisfactory conditions…there is no way around this sometimes. If you place an order which shows up in an unsatisfactory condition, simply email us a photo of the damaged or defective item and we will replace it for you immediately. You’re in good hands.
About Your Return
Let’s face it. You don’t always love it! If this is the case – send it back…no hassles, no worries.
We recommend using USPS First Class Mail for your return. Please be sure to put tracking on your package in case it gets lost while in transit. Please also include a short note for our returns department on what action you would like taken once your return is received.
We will issue you a refund for your item (minus shipping costs) once your return is received and inspected for damages.
Please let us know if you have any questions or need any help with your return – we are always available if/when needed.
Our Mailing Address:
1005 E. Las Tunas Dr. #630
San Gabriel CA 91776
If you EVER have a question about shipping, tracking, returns, exchanges or if you’re tracking down the status of an order – please know that you can ALWAYS contact us on our “contact us” page. You can also contact us by phone on our customer service phone number listed on the footer throughout the ENTIRE website.