COMMON QUESTIONS

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Common Questions

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Shopping online doesn’t need to be a scary experience – it’s supposed to be fun. If you have a question…ask it – we have the answers you’re looking for. Nobody knows more about shopping than the SIZZLE CITY team and we are here to help you every step of the way.

We’ve collected some common questions we receive from customers that we feel may help you on your way.

Q: Do you offer bulk prices?
A: We offer wholesale bulk prices on all of the products in our shop. If you see something you like and want to order in bulk – we can make an amazing deal just for you.

Q: I live in Canada – do you mail to my area?
A: Unfortunately we ONLY sell to customers within the United States. This includes the Lower 48 states + Hawaii & Alaska.

Q: How much is shipping for my order?
A: We offer a standard flat shipping rate here at SIZZLE CITY. Your initial shipping charge is $1.99 + $0.25 for each item added to your shopping cart.

Q: Can I have Free Shipping on My Order?
A: The SIZZLE CITY shop offers free shipping on any orders over $100. We are always good to our customers!

Q: This order is a gift – how can I send this to someone else other than myself?
A: Easy! You will need to provide two addresses during checkout, your billing address and your mailing address. After you’ve provided your correct billing address then you will have the option of sending your order anywhere in the United States by providing that address inside of the mailing address fields.

Q: I provided the wrong address at checkout – how can I change my address?
A: Easy! When you’re logged into the shop you will see the “Edit My Address” link on the top tool bar. Visit this page and edit your profile.
NOTE: Please feel free to contact us if you need any help changing your address.

Q: When will you mail my order?
A: You will be happy to know that we mail EVERY order the very next day you place it.
NOTE: Please know that we don’t mail your order until your payment has fully cleared.

Q: How will you mail my order?
A: We use USPS First Class Mail Service (default) to mail every order until otherwise specified during the checkout process. Most of our orders are mailed in 8″ X 6″ grey padded envelopes.
NOTE: To learn more about our shipping & returns process: Visit Here

Q: When will I receive my order?
A: Orders always ship the very next business day (+ Saturdays) from which they were placed and typically take 4-6 business days to arrive anywhere in the United States. You can always ensure to receive your order faster by selecting expedited shipping services during the checkout process.
NOTE: To learn more about our shipping & returns process: Visit Here

Q: I need my order on really fast – can you do it?
A: The SIZZLE CITY team is awesome with deadlines and we are up to any challenge you want to throw at us. Please email us BEFORE placing your order when you have a specific deadline and check to see if we will be able to assist you with your needs.
NOTE: To learn more about our shipping & returns process: Visit Here

Q: How do I provide my color choices for my wholesale bulk order?
A: During checkout you will see an allotted note field off to the right of your mailing and billing address. Simply add any note you would like to include to our mailing department and we will honor any request that you may have. This is the PERFECT place for you to include your preferred color choices to be included in your wholesale bulk order.

Q: Do I have to be a member of the SIZZLE CITY shop to place an order?
A: We’ve made ordering a breeze here on the site! You do NOT need to be a member of the SIZZLE CITY site in order to place an order from the shop. Simply add anything you like to your shopping cart and proceed to checkout. You will have the option of providing your billing and mailing address before being taken to the PayPal payment portal. This is the ONLY information we require in order to place your order. This information will ONLY be used to clear your payment and send your order.

Q: Where is SIZZLE CITY?
A: SIZZLE CITY is located in Los Angeles, California but we serve customers throughout the ENTIRE United States of America.

Q: I changed my mind – how do I cancel an order?
A: You can cancel an order at any time on your own. Simply visit the “View Order” page of the shop. Here you will see all active orders and will have the option of canceling or editing an existing order.

Please feel free to email us through the Contact Us page with any questions or comments.

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